Returns & Exchanges
RETURN POLICY
We accept returns of unworn, unwashed items within 14 days of delivery. Items must be in original condition with all tags attached.
NON-RETURNABLE ITEMS
HOW TO RETURN
Contact Us
Email us at senti@sentialign.com with your order number and reason for return.
Get Authorization
We will provide a Return Authorization and return instructions within 1-2 business days.
Ship Your Items
Ship the items back to us using the provided return instructions. Note: We do not offer collection for returns.
Receive Refund
Once received and inspected, we will process your refund within 5-7 business days.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to our error. We ship within the UK only.
Important: We recommend using a trackable shipping service for your return. Collection is not available for returns.
REFUNDS
Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the return.
Note: Original shipping costs are non-refundable.
EXCHANGES
We can exchange for a different color (black, brown, burgundy, or beige) subject to availability. Contact us at senti@sentialign.com to arrange an exchange.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective item or incorrect product, contact us immediately at senti@sentialign.com.
For defective or incorrect items, we will cover return shipping costs and expedite your replacement.
CONTACT INFORMATION
For returns and exchanges: senti@sentialign.com
Senti Align
Collection Note:
Collection is available for purchases only from Sittingbourne, Kent. The collection address will be provided via email upon request. Collection is not available for returns.
Please email us for return authorization before shipping any items back.